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Email and SMS Setup

Email Setup

Under Settings > Global Settings > Email Alerts

Setting up Tactical RMM Alerts using Open Relay

MS 365 in this example

  1. Log into Tactical RMM
  2. Go to Settings
  3. Go to Global Settings
  4. Click on Alerts
  5. Enter the email address (or addresses) you want to receive alerts to eg info@EXAMPLE.COM
  6. Enter the from email address (this will need to be part of your domain on 365, however it doesn’t need a license) eg rmm@EXAMPLE.COM
  7. Go to MXToolbox.com and enter your domain name in, copy the hostname from there and paste into Host
  8. Change the port to 25
  9. Click Save
  10. Login to admin.microsoft.com
  11. Go to Exchange Admin Centre
  12. Go to “Connectors” under “Mail Flow”
  13. Click to + button
  14. In From: select “Your organizations email server”
  15. In To: select “Office 365”
  16. Click Next
  17. In the Name type in RMM
  18. Click By Verifying that the IP address……
  19. Click +
  20. Enter your IP and Click OK
  21. Click Next
  22. Click OK

Setting up Tactical RMM Alerts using username & password

Gmail in this example

  1. Log into Tactical RMM
  2. Go to Settings
  3. Go to Global Settings
  4. Click on Alerts
  5. Enter the email address (or addresses) you want to receive alerts to eg info@EXAMPLE.COM
  6. Enter the from email address myrmm@gmail.com
  7. Tick the box “My server requires Authentication”
  8. Enter your username e.g. myrmm@gmail.com
  9. Enter your password
  10. Change the port to 587
  11. Click Save

SMS Alerts

Under Settings > Global Settings > SMS Alerts

Currently Twilio is the only support SMS service

Setup an Auth Token, and copy the data to the relevant fields

twilio