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N-Able Take Control Integration (Solarwinds / Beanywhere)


You can setup a full automation policy to collect the machine GUID but this example will collect from just one agent for testing purposes.

From the UI go to Settings > Global Settings > CUSTOM FIELDS > Agents

Add Custom Field
Target = Agent
Name = TakeControlID
Field Type = Text

While in Global Settings go to URL ACTIONS

Add a URL Action
Name = N-Able Take Control
Description = Connect to a Take Control Session
URL Pattern =

Add script with this name Take Control - Get TakeControlID for client:

$ConfigPath = $Env:ProgramData + "\GetSupportService\BASupSrvc.ini"
$ResultsIdSearch = Select-String -Path $ConfigPath -Pattern ServerUniqueID
$Result = @($ResultsIdSearch -split '=')
$id = $Result[1]
$Text = "-s " + $id
$ENCODED = [Convert]::ToBase64String([Text.Encoding]::UTF8.GetBytes($Text))
Write-Output $ENCODED

Navigate to an agent with Take Control running (or apply using Settings > Automation Manager).

Go to Tasks.
Add Task
Select Script = Take Control - Get TakeControlID for client
Descriptive name of task = Collects the TakeControlID.
Collector Task = CHECKED
Custom Field to update = TakeControlID

Click Next
Add Schedule
Click Add Task

Right click on the newly created task and click Run Task Now.

Give it a second to execute then right click the agent that you are working with and go to Run URL Action > N-Able Take Control

It launch the session in Take Control desktop Console.